It may seem odd, but a company’s most valuable resource is not their products. The most valuable resource for any business is their customer service. Big and small businesses alike are only as good as the employees that represent them. Just one bad experience with a customer service agent can get a customer tweeting about the sordid details and send your marketing department on a search and rescue mission.
With this in mind, let’s take a look at the ways your company call center can employ key strategies and equipment, like business VoIP, that will positively affect your ratings and ultimately your bottom line.
5 Tips for Seamless Communications
1) Your Staff:
When it comes to your customer service, don’t play games or cut corners with your staff. Hiring the right customer service representatives means asking the right questions. If you sell telephone equipment like business VoIP, then make sure your employees are tech savvy and enjoy the latest advances in telephone systems.
Likewise, if you are in the thai cosmetics industry, make certain that you hire individuals that have a solid knowledge of skin care products.
Educating your customer service reps on all the latest products as well as issues that arise with older ones is critical to resolving customer complaints. An effective method is implementing morning huddles where management can relay pertinent information. Staff can use these meetings to address their concerns and ask questions about how to deal with specific situations.
2) Your Telephone System:
If your call center is still using outdated analog telephones, it’s time to jump into the future. Your business depends on excellent customer service which is why small business VoIP service is a must. With VoIP Phone Systems, businesses are able to save money and relieve themselves of stressful maintenance issues and costly repairs.
VoIP for business is fully customizable to a company’s individual needs. Making long distance calls to valued clients is a breeze. No more dropped calls or poor phone connections.
3) Your Voice:
Although automation may be popular, customers still prefer to hear a human voice on the other end of the line especially when they have a concern or complaint. Having a reassuring voice to guide you through an installation is sure to get you repeat business and a good number of referrals. No automated service has ever won awards for customer service.
4) Your ESP:
Don’t wait for customers to call you. Understand your customer and know their shopping history so that you can predict what items they will find appealing. Instead of bombarding every customer about every new service or product line, tailor your customer service calls to those shoppers who are seriously interested in those particular items. This personalized courtesy service will have clients singing your praises to friends, family and the web.
5) Your Social Media:
Sending out emails is not the sign of a business embracing a new breed of customers. From your local mom and pop to your corporate giant, businesses are turning to social media like Facebook and Twitter to communicate with their customer base. By using social media, companies can get a true sense of what people think about them and their products. Patrons can get a sense about the true personality of the company they are purchasing from. Social media has opened up a whole new world of customer relations.
Operating a professional and productive call center means employing quality staff who are committed to delivering excellent customer service and are passionate about their products. Integrating business VoIP solutions and telephone systems will improve caller experience and assure that every customer will reach a human voice. Customer service agents are powerful weapons in your fight to stay at the top of your game.
Let the experts at TelcoDepot.com know which of these 5 tips you will implement to boost your customer approval ratings.
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